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Noticeboard

Flu 2018 Clinics click here to view the dates

Our Appointment System has changed from 2nd July 2018 click here to view 

Privacy Notice

Putting feet first in City & Hackney

Dementia Information

!!Urgent Notice!!

If your child is unwell with a new rash please call the surgery to speak to the duty doctor for advice before coming in. 

Prescriptions

Ordering prescriptions via this website has now changed. For more information and to order your medications please go to the prescriptions tab above. 

Pharmacy First

Did you know with pharmacy first you can get medications free of charge (if eligible) for common symptoms without seeing your GP? Visit the pharmacy first tab under our services section (above) for more information. 

Virtual Patient Grtoup

Our virtual patient group is now live. If you want more information about it and to register to join please visit the Patient Group tab on the right hand side- select the virtual patient group tab, complete the form and return to us.

If you would like to join the patient group meetings which take place in the surgery please leave your name with reception. The next meeting will be held 29th September at 1 pm, new members welcome.

Accessible Information Standard

The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand. For example in large print, braille or via email.

As part of the Accessible Information Standard we must:

  • Identify patients who may have an additional communication need.
  • Record the patient's need in our clinical GP system.
  • Flag the patient's record to assure additional communication needs are obvious to practice staff;
  • Share this information with other care givers such as social care;
  • Act to ensure our staff can effectively communicate with patients who may have additional communication needs.

Please inform a member of staff in reception if you have any communication support needs- you can call us on 0207 249 5511 or tell a receptionist in person. You need to help us make sure we get things right for you. 

GP Mean Earnings Declaration is available on the website. Click on the latest news to view.

Our CQC Inspection report is now available on the website. Click on latest news to read it!

Baby Clinic Changes

We are changing immunisations to APPOINTMENT ONLY in Baby Clinic

Please note that from Wednesday 6th April 2016, Nurse’s baby clinic arrangements will change. Nurse appointments for immunisations will be by appointment only.  Our baby clinics are on Wednesday Afternoon 1:30 to 3:30pm and Thursday Morning 9:30 to 11:30am.  Please also note that you could see a health visitor on Wednesdays only. On Thursdays health visitors can make contact via telephone if advice is required.

Doctor's baby clinic, the first hour is by appointment only for six week checks and the second hour is walk-in for other patients who want to see a Doctor.

Named Accountable GP for all Patients

From 1st April 2015, all practices are required to inform their patients including children of their named accountable GP, under the new GP contract for 2015/2016. The named GP will have overall responsibility for the care and support that the surgery provides to you.

If you would like to know who your named GP is please contact reception.

This does not prevent you from seeing any GP in the practice as you currently do.

Urgent on the day Appointments

Please ring the surgery in the morning from 8.30am to get a timed appointment on weekdays.

Repeat Prescription

Please allow 48 hours for processing of your repeat prescription once you have dropped it off at the surgery. We do not take requests for repeat prescriptions over the telephone.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

Out of Hours

Call CHUHSE on 0208 185 0545. You will be connected to CHUHSE our out-of-hours service provider. Telephone calls to the out of hours service are routinely tape-recorded as a safe-guard for patients and staff alike

 

Our Appointment System has changed click here to view

Appointment System 

You no longer need to book an appointment in advance to see your GP!

To improve access for our patients, we have changed our appointment system to make sure you get the appointment that you need, when you need it.

If you want to discuss a health concern, you can book a telephone consultation with the GP on the day of your choice. The GP will call you back to discuss your health issues and the GP will either manage your concerns on the phone or offer you a face to face appointment on the same day.

Please note, online and on the day appointment system are for Doctors only. Nurses and Healthcare Assistants appointments remain the same (book in advance).

GP Appointments can be booked in two ways:

 

Book online – you can pre-book a telephone appointment 24 hours in advance.  The Doctor may call before your chosen time or no later than 30 minutes after your chosen time slot to discuss your health concerns.  If the GP thinks you need to be seen, they will offer you a face to face appointment on the same day.

 

Pre-booking online avoids you having to call the surgery. It also means you know what time to expect the GP call back.

 

You will need to register online if you have not already done so to be able to use this system.

 

By Telephone If you do not have access to online services, you can call the Surgery at 8.00am on the day you wish to speak to the GP and ask to make a telephone appointment with the doctor.

The receptionist will ask you for your name and telephone number. If it is a medical emergency (e.g chest pain), tell the receptionist.

The receptionist will then ask you an optional question about your health concern. This helps the doctor to priorities the calls.

When all the appointments for the day have gone

We will offer you an appointment with one of our Hub centres OR you can go online and book telephone consultation appointment for the next day and the GP will call you back within 30 minutes of your time slot OR you call us at 8.00am the following day.

How our appointment system will benefit our patients

 

Access: More appointments available every day

Continuity: Book in to speak to your regular GP

Convenience: Discuss your concerns with your GP without having to come to the surgery

Efficiency: Pre-book appointments online and let the GP call you

Safety: Increased access to GPs means your health concerns get discussed more quickly

Satisfaction: Easier access to GPs, at your convenience

For more information please speak to a member of our reception team. Thank you.

You can now book appointments on-line using the facility-Patient Access. To register you will need a PIN. Ask at reception for more information.

 

 

 

 

 

 
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