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Noticeboard

Flu 2018 Clinics click here to view the dates

Our Appointment System has changed from 2nd July 2018 click here to view 

Privacy Notice

Putting feet first in City & Hackney

Dementia Information

!!Urgent Notice!!

If your child is unwell with a new rash please call the surgery to speak to the duty doctor for advice before coming in. 

Prescriptions

Ordering prescriptions via this website has now changed. For more information and to order your medications please go to the prescriptions tab above. 

Pharmacy First

Did you know with pharmacy first you can get medications free of charge (if eligible) for common symptoms without seeing your GP? Visit the pharmacy first tab under our services section (above) for more information. 

Virtual Patient Grtoup

Our virtual patient group is now live. If you want more information about it and to register to join please visit the Patient Group tab on the right hand side- select the virtual patient group tab, complete the form and return to us.

If you would like to join the patient group meetings which take place in the surgery please leave your name with reception. The next meeting will be held 29th September at 1 pm, new members welcome.

Accessible Information Standard

The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand. For example in large print, braille or via email.

As part of the Accessible Information Standard we must:

  • Identify patients who may have an additional communication need.
  • Record the patient's need in our clinical GP system.
  • Flag the patient's record to assure additional communication needs are obvious to practice staff;
  • Share this information with other care givers such as social care;
  • Act to ensure our staff can effectively communicate with patients who may have additional communication needs.

Please inform a member of staff in reception if you have any communication support needs- you can call us on 0207 249 5511 or tell a receptionist in person. You need to help us make sure we get things right for you. 

GP Mean Earnings Declaration is available on the website. Click on the latest news to view.

Our CQC Inspection report is now available on the website. Click on latest news to read it!

Baby Clinic Changes

We are changing immunisations to APPOINTMENT ONLY in Baby Clinic

Please note that from Wednesday 6th April 2016, Nurse’s baby clinic arrangements will change. Nurse appointments for immunisations will be by appointment only.  Our baby clinics are on Wednesday Afternoon 1:30 to 3:30pm and Thursday Morning 9:30 to 11:30am.  Please also note that you could see a health visitor on Wednesdays only. On Thursdays health visitors can make contact via telephone if advice is required.

Doctor's baby clinic, the first hour is by appointment only for six week checks and the second hour is walk-in for other patients who want to see a Doctor.

Named Accountable GP for all Patients

From 1st April 2015, all practices are required to inform their patients including children of their named accountable GP, under the new GP contract for 2015/2016. The named GP will have overall responsibility for the care and support that the surgery provides to you.

If you would like to know who your named GP is please contact reception.

This does not prevent you from seeing any GP in the practice as you currently do.

Urgent on the day Appointments

Please ring the surgery in the morning from 8.30am to get a timed appointment on weekdays.

Repeat Prescription

Please allow 48 hours for processing of your repeat prescription once you have dropped it off at the surgery. We do not take requests for repeat prescriptions over the telephone.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

Out of Hours

Call CHUHSE on 0208 185 0545. You will be connected to CHUHSE our out-of-hours service provider. Telephone calls to the out of hours service are routinely tape-recorded as a safe-guard for patients and staff alike

 

RECEPTION OPENING HOURS 

 

OPENING HOURS

Monday

8.00am - 6.30pm

Tuesday

8.00am - 6.30pm

Wednesday

8.00am - 6.30pm

Thursday

8.00am - 6.30pm

Friday

8.00am - 6.30pm

Saturday

Closed

Sunday

Closed

EARLY MORNING AND LATE EVENING SURGERIES (By Appointment Only)

MORNING

EVENING

Monday

 

6.30pm – 7.30pm

Tuesday

 

6.30pm – 7.30pm

Wednesday

7.00am-8.00am

 

Thursday

7.00am-8.00am

 

Access at these times will be via the side door.

There is wheelchair access to all our practice services.

Primary Care GP Extended Access Centres

There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients.

Urgent and routine appointments with a GP, either same day or in advance are available at any one of our five primary care GP practices, making it much easier to get the care you need at a location that is convenient for you.

Who can access the service? Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice. These appointments are not suitable for all types of problems. (NB This is not a walk-in service)

What are the opening times?

The opening hours are 4pm - 8pm weekdays and 8am - 8pm weekends and Bank Holidays. 

How do I book an appointment? For now you book an appointment by contacting your own GP practice however, direct booking is in the pipeline.

Extra evening and weekend appointments available at:

 

Monday-Friday

4pm-8pm

Saturday

8am-8pm

Sunday & Bank Holidays

8am-8pm

Nightingale Practice

10 Kenninghall Road

London E5 8BY

 

 

 

 

The Hoxton Surgery

12 Rushton Street

Hoxton N1 5DR

 

 

 

 

Richmond Road Medical Centre

136 Richmond Road

London E8 3HN

 

 

 

The Neaman Practice

15 Half Moon Court

London EC1A 7HF

 

 

 

 

Stamford Hill Group Practice

2 Egerton Road

London N16 6UA

 

 

 

 

What can I expect at a consultation with a GP? One of the added benefits of the primary care extended access service is that the GP will have access to view your medical record during your visit to the primary care access centre. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.

Using this service will not affect your registration at your usual GP practice.

Who will have access to my medical record? Once you have consented, only authorised staff within the service will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. If you do not consent then the GP will not be able to continue the consultation. Your medical information will be treated with the strictest of confidentiality.  All City and Hackney GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.

What if I don’t want my medical records to be shared? If you don’t want your medical records to be viewed then you will need to tell the receptionist or GP at your own practice when they are booking the appointment. They will then offer you an appointment at your own GP practice.

Your views and feedback about the primary care extended access service. At the end of the consultation with the GP you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements.

Tests and referrals

The GP’s in these centres will send any requests for tests and referrals back to your own GP practice to action – in a small number of cases your own GP practice might recommend a different management plan to the extended access GP.

 
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