This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Next Patient Participating Group Meeting is 12th September 2019 at 1.00pm

Our Appointment System has changed from 2nd July 2018 click here to view

For Patients who are requiring dressings, including suture removals, please contact the surgery and book an appointment with the  practice nursing team, or the  Dressing Hub. Only attend the A & E's for emergencies.  

Privacy Notice

The New NHS App -The new, simple and secure way to access a range of NHS services on your smartphone or tablet - https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

GP PATIENT SURVEY

Your views can help improve local GP & Health Services - If you receive a questionnaire, please help NHS England by filling it in as soon as possible or visit

https://www.gp-patient.co.uk/ to find out more

Dementia Information

!!Urgent Notice!!

If your child is unwell with a new rash please call the surgery to speak to the duty doctor for advice before coming in. 

Prescriptions

Ordering prescriptions via this website has now changed. For more information and to order your medications please go to the prescriptions tab above. 

Pharmacy First

Did you know with pharmacy first you can get medications free of charge (if eligible) for common symptoms without seeing your GP? Visit the pharmacy first tab under our services section (above) for more information. 

Virtual Patient Grtoup

Our virtual patient group is now live. If you want more information about it and to register to join please visit the Patient Group tab on the right hand side- select the virtual patient group tab, complete the form and return to us.

If you would like to join the patient group meetings which take place in the surgery please leave your name with reception. The next meeting will be held 29th September at 1 pm, new members welcome.

Accessible Information Standard

The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand. For example in large print, braille or via email.

As part of the Accessible Information Standard we must:

  • Identify patients who may have an additional communication need.
  • Record the patient's need in our clinical GP system.
  • Flag the patient's record to assure additional communication needs are obvious to practice staff;
  • Share this information with other care givers such as social care;
  • Act to ensure our staff can effectively communicate with patients who may have additional communication needs.

Please inform a member of staff in reception if you have any communication support needs- you can call us on 0207 249 5511 or tell a receptionist in person. You need to help us make sure we get things right for you. 

GP Mean Earnings Declaration is available on the website. Click on the latest news to view.

Our CQC Inspection report is now available on the website. Click on latest news to read it!

Baby Clinic Changes

BABY CLINIC IS BY APPOINTMENTS ONLY - please see Baby Clinic under Services Tab for more information

Named Accountable GP for all Patients

From 1st April 2015, all practices are required to inform their patients including children of their named accountable GP, under the new GP contract for 2015/2016. The named GP will have overall responsibility for the care and support that the surgery provides to you.

If you would like to know who your named GP is please contact reception.

This does not prevent you from seeing any GP in the practice as you currently do.

Repeat Prescription

Please allow 48 hours for processing of your repeat prescription once you have dropped it off at the surgery. We do not take requests for repeat prescriptions over the telephone.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

Out of Hours

Please ring 111 if you have any Out of Hours emergencies. Telephone calls to the out of hours service are routinely tape-recorded as a safe-guard for patients and staff alike

 

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.  We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria.

HOW TO COMPLAIN

We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE - ideally within a matter of a few days. This will enable us to establish what happened more easily.  If doing that is not possible your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem. You should address your complaint in writing to the Practice Manager. The Practice Manager will make sure that we deal with your concerns promptly and in the correct way. You should be as specific and concise as possible.  Click here for complaint form.

Email: cahccg.bartonhouse@nhs.net

COMPLAINING ON BEHALF OF SOMEONE ELSE

We keep strictly to the rules of medical confidentiality.  If you are not the patient, but are complaining on their behalf, you must have their permission to do so.  An authority signed by the person concerned will be needed, unless they are incapable (because of illness or infirmity) of providing this. A Third Party Consent Form is provided here.

WHAT WE WILL DO

We will acknowledge your complaint within 3 working days and aim to have fully investigated within 10 working days of the date it was received.  If we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish. When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate, and take steps to make sure any problem does not arise again.

You will receive a final letter setting out the result of any practice investigations

TAKING IT FURTHER

 

If you remain dissatisfied with the outcome you may refer the matter to:

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London, SW1P 4QP

Tel 0345 0154033 

www.ombudsman.org.uk



PALS - Patient Liaison and Advice Service

Homerton University Hospital NHS Foundation Trust
Homerton Row 
London E9 6SR
tel: 
020 8510 7315
A voicemail service is available out of office hours
Textphone: 07584445400 

Emailhuh-tr.PALS.Service@nhs.net

 

HealthWatchYour local Healthwatch can help you find independent NHS complaints advocacy services in your area

 

NHS EnglandNHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission.

You can complain or give feedback:

 

By post to: NHS England
PO Box 16738
Redditch B97 9PT

 

By email to: england.contactus@nhs.net

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

 

By telephone: 0300 311 22 33

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website