From Monday 20th 2020 we will be introducing the Patient Partner automated phone system
Please note we are encouraging all patients attending appointments or visiting BHGP to wear a face covering.
Help control the virus
To protect yourself and others, when you leave home you must:
Wash Hands - keep washing your hands regularly
Cover Face - wear a face covering over your nose and mouth in enclosed spaces
Make Space - stay at least a metre away from people not in your household
If you are feeling unwell, get a test and do not leave home for at least 10 days.
IF YOU HAVE OR ANY FAMILY MEMBER HAVE ANY SYMPTOMS, PLEASE DO NOT COME TO THE PRACTICE
If your child is unwell with a new rash please call the surgery to speak to the duty doctor for advice before coming in.
Extended Access Neighbourhood Service - Evening & Weekend appointments are available here or at a nearby NHS service click here or speak a Receptionist for more information.
For Patients who are requiring dressings, including suture removals, please contact the surgery and book an appointment with the practice nursing team, or the Dressing Hub. Only attend the A & E's for emergencies.
Our Appointment System has changed from 2nd July 2018 click here to view
Privacy Notice
The New NHS App -The new, simple and secure way to access a range of NHS services on your smartphone or tablet - https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
GP PATIENT SURVEY
Your views can help improve local GP & Health Services - If you receive a questionnaire, please help NHS England by filling it in as soon as possible or visit
https://www.gp-patient.co.uk/ to find out more
Prescriptions
Ordering prescriptions via this website has now changed. For more information and to order your medications please go to the prescriptions tab above.
Pharmacy First
Did you know with pharmacy first you can get medications free of charge (if eligible) for common symptoms without seeing your GP? Visit the pharmacy first tab under our services section (above) for more information.
Virtual Patient Group
Our virtual patient group is now live. If you want more information about it and to register to join please visit the Patient Group tab on the right hand side- select the virtual patient group tab, complete the form and return to us.
Patient Participation Group
If you would like to join the patient group meetings which take place in the surgery please leave your name with reception. The next meeting will be held 28th May at 1 pm, new members welcome.
Accessible Information Standard
The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand. For example in large print, braille or via email.
As part of the Accessible Information Standard we must:
- Identify patients who may have an additional communication need.
- Record the patient's need in our clinical GP system.
- Flag the patient's record to assure additional communication needs are obvious to practice staff;
- Share this information with other care givers such as social care;
- Act to ensure our staff can effectively communicate with patients who may have additional communication needs.
Please inform a member of staff in reception if you have any communication support needs- you can call us on 0207 249 5511 or tell a receptionist in person. You need to help us make sure we get things right for you.
GP Mean Earnings Declaration is available on the website. Click on the latest news to view.
Our CQC Inspection report is now available on the website. Click on latest news to read it!
Baby Clinic Changes
BABY CLINIC IS BY APPOINTMENTS ONLY - please see Baby Clinic under Services Tab for more information
Named Accountable GP for all Patients
From 1st April 2015, all practices are required to inform their patients including children of their named accountable GP, under the new GP contract for 2015/2016. The named GP will have overall responsibility for the care and support that the surgery provides to you.
If you would like to know who your named GP is please contact reception.
This does not prevent you from seeing any GP in the practice as you currently do.
Repeat Prescription
Please allow 48 hours for processing of your repeat prescription once you have dropped it off at the surgery. We do not take requests for repeat prescriptions over the telephone.
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.
Out of Hours
Please ring 111 if you have any Out of Hours emergencies. Telephone calls to the out of hours service are routinely tape-recorded as a safe-guard for patients and staff alike