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Digital Skills website (virtual group consultation)

From Monday 20th 2020 we will be introducing the Patient Partner automated phone system

Please note we are encouraging all patients attending appointments or visiting  BHGP to  wear a face covering.

 

Help control the virus

To protect yourself and others, when you leave home you must:

Wash Hands - keep washing your hands regularly

Cover Face - wear a face covering over your nose and mouth in enclosed spaces

Make Space - stay at least a metre away from people not in your household

If you are feeling unwell, get a test and do not leave home for at least 10 days.

 

 Use the 111 online coronavirus service to find out what to do next or visit

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

 IF YOU HAVE OR ANY FAMILY MEMBER HAVE ANY SYMPTOMS, PLEASE DO NOT COME TO THE PRACTICE

If your child is unwell with a new rash please call the surgery to speak to the duty doctor for advice before coming in. 

Extended Access Neighbourhood Service - Evening & Weekend appointments are available here or at a nearby NHS service click here or speak a Receptionist for more information.

For Patients who are requiring dressings, including suture removals, please contact the surgery and book an appointment with the  practice nursing team, or the  Dressing Hub. Only attend the A & E's for emergencies.  

 Our Appointment System has changed from 2nd July 2018 click here to view

Privacy Notice

 

The New NHS App -The new, simple and secure way to access a range of NHS services on your smartphone or tablet - https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

GP PATIENT SURVEY

Your views can help improve local GP & Health Services - If you receive a questionnaire, please help NHS England by filling it in as soon as possible or visit

https://www.gp-patient.co.uk/ to find out more

 

Dementia Information


 

Prescriptions

Ordering prescriptions via this website has now changed. For more information and to order your medications please go to the prescriptions tab above. 

Pharmacy First

Did you know with pharmacy first you can get medications free of charge (if eligible) for common symptoms without seeing your GP? Visit the pharmacy first tab under our services section (above) for more information. 

 

Virtual Patient Group

Our virtual patient group is now live. If you want more information about it and to register to join please visit the Patient Group tab on the right hand side- select the virtual patient group tab, complete the form and return to us.

Patient Participation Group

If you would like to join the patient group meetings which take place in the surgery please leave your name with reception. The next meeting will be held 28th May at 1 pm, new members welcome.

 

Accessible Information Standard

The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand. For example in large print, braille or via email.

As part of the Accessible Information Standard we must:

  • Identify patients who may have an additional communication need.
  • Record the patient's need in our clinical GP system.
  • Flag the patient's record to assure additional communication needs are obvious to practice staff;
  • Share this information with other care givers such as social care;
  • Act to ensure our staff can effectively communicate with patients who may have additional communication needs.

Please inform a member of staff in reception if you have any communication support needs- you can call us on 0207 249 5511 or tell a receptionist in person. You need to help us make sure we get things right for you. 

GP Mean Earnings Declaration is available on the website. Click on the latest news to view.

Our CQC Inspection report is now available on the website. Click on latest news to read it!

Baby Clinic Changes

BABY CLINIC IS BY APPOINTMENTS ONLY - please see Baby Clinic under Services Tab for more information

 

Named Accountable GP for all Patients

From 1st April 2015, all practices are required to inform their patients including children of their named accountable GP, under the new GP contract for 2015/2016. The named GP will have overall responsibility for the care and support that the surgery provides to you.

If you would like to know who your named GP is please contact reception.

This does not prevent you from seeing any GP in the practice as you currently do.

Repeat Prescription

Please allow 48 hours for processing of your repeat prescription once you have dropped it off at the surgery. We do not take requests for repeat prescriptions over the telephone.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

Out of Hours

Please ring 111 if you have any Out of Hours emergencies. Telephone calls to the out of hours service are routinely tape-recorded as a safe-guard for patients and staff alike

Latest News

    • Stay Alert
    • Coronavirus (Covid-19) 

Digital Skills website (virtual group consultation) here

  • We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically.  Electronic prescriptions help save the NHS money.

    You will receive your prescriptions in the same way as you do now.

    Read more about EPS on the NHS website.

    Pharmacy Poster

    Every Mind Matters Click here or here

    • There are lots simple things you can try to improve your sleep, like going to bed at a similar time each evening, and staying off your phone an hour before bed. Visit Every Mind Matters for more sleep tips and advice #EveryMindMatters #sleep #MentalHealthAwarenessWeek
    • Did you know that staying off your phone an hour before bed can help you get to sleep better? Visit Every Mind Matters for more sleep tips and advice #EveryMindMatters #sleep #MentalHealthAwarenessWeek
    • During #MentalHealthAwarenessWeek, it’s important to consider the role of sleep when looking after your mental wellbeing. Visit #EveryMindMatters for simple steps you can take to help improve your sleep.
    • With everything going on at the moment, it can sometimes be tricky to maintain good sleep. We’ve pulled together some simple tips to help you sleep better. Visit Every Mind Matters for more sleep tips and advice #EveryMindMatters #sleep #MentalHealthAwarenessWeek
    Links to sleep webpage: https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-how-to-fall-asleep-and-sleep-better

    Hearing Loss, Tinnitus and Mental Health

    In these trying times, looking after our mental health and wellbeing is more important than ever. This is especially true for those who have hearing loss of any form; 1 in 2 people with hearing loss will struggle with their mental health during their lifetime, com-pared to 1 in 4 of the general public.

    For more resources to support people with their mental health please see below:

    Mental Health and Hearing Loss: Action on Hearing Loss’s resources dedicated to mental health

    Mental Health and Tinnitus: British Tinnitus Association

    Mental Health support for BSL users (including a crisis text service): Sign Health, Shout

    General resources about Mental Health and coronavirus: Mind, Mental Health Foundation, Samaritans,

    A blog by NHS England explains that it is not deafness or hearing loss itself that causes people to struggle with their mental health but instead the soci-etal and cultural factors, such as communication and stigmatised attitudes towards deafness. Alongside this, isolation and loneliness can also contrib-ute to mental health problems.

    During this period of extended isolation, people with hearing loss will be experiencing loneliness and isolation more than ever. This is especially true where if the service they would normally access has moved to phone calls, a communication technique they may struggle with.

     

EXTENDED ACCESS NEIGHBOURHOOD SERVICE - Evening & weekend appointments are available here or at a nearby NHS Service.  Please speak to a Receptionist for more information or  Click here

 

Start the conversation – one in four older people lives with an issue with their mental health, but there is support out there than you can help by encouraging open discussion, or watch the video clip here

 

NHS App  - The new, simple and secure way to access a range of NHS services on your smartphone or tablet,  click Here for more information - or visit https://youtu.be/421wy0ND9Ls

City & Hackney Carers Centre - Looking after carers and the people they support since 1996, for the latest newsletter please click here

Prescribing of over the counter medication is changing. Many items for the treatment of minor health conditions are now available to buy from local pharmacies or supermarkets, and  at a low cost too.  Please see  - https://www.england.nhs.uk/wp-content/uploads/2018/08/1a-over-the-counter-leaflet-v1.pdf

MINOR EYE CONDITIONS SERVICE - A new NHS service providing free assessment and treatment for minor eye conditions through your local optometrist.  Click Here to view.

 

City and Hackney Dementia Alliance Information Board Here

 

GP Mean Earnings Declaration click here to view

Click on the link below to view our latest CQC Report. 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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