This page is to give advice and guidance to patients on how to manage their long-term conditions, how to deal with minor injury and illness that doesn't require treatment from a clinician and give patients advice on several topics.

To make it easier for you to get the right help when you need it urgently, we are offering a Duty Doctor Service in this practice. Duty Doctor is in place from 8.00am to 6.30pm, Monday to Friday excluding bank holidays.

When you phone with an urgent problem, the Duty Doctor will ring you back within 2 hours and will decide the best way to help you. The doctor may:

• Give you advice straight away over the phone
• Arrange for you to come into the practice to see a doctor or nurse or other member of staff
• Arrange for a home visit if you are not well enough to come to the surgery and the doctor thinks you need to be seen
• Direct you towards other services which can help

If you need urgent medical advice for you or someone you care for, please call the practice on our usual number and ask the reception team about speaking to the Duty Doctor. They will ask you a few questions and if they decide the duty doctor is the right person to help, they will arrange for them to call you back WITHIN 2 HOURS.

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E. If you have a life-threatening emergency, please call 999. https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-call-999/

Knowing your best route to urgent care can help you find the treatment you need faster.

You should only attend A&E if you need immediate care for something that is very serious or life-threatening.

Your GP surgery should usually be the first place you contact if you have particular concern about your health. Appointments are available out of hours, in the evenings, on weekends and bank holidays.

If you feel unwell or have a minor injury, your local pharmacy can offer advice and some medicines. This can help you treat your condition yourself at home.

If you have a more serious illness, you should visit your GP practice website or NHS 111 online for advice. If you cannot access the internet, call 111 or your GP practice directly.

A 999 call should only be used for life-threatening emergencies or serious injuries.

https://northeastlondon.icb.nhs.uk/urgentcare 

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.